Support

Before you write

The fastest route to a fix is to include the following, so we do not have to ask:

• Your username, or the phone number or email the account uses.
• Your device and OS (Android or iPhone) and the app version number.
• What you were trying to do, and what happened instead.
• A screenshot, if you can.

My verification code never arrived

• Check the number or address you entered, and your signal.
• Check your spam folder if you chose email.
• A code is valid for ten minutes; request a new one after it expires.
• If it keeps happening, write to us with the number or address you are trying to sign up with.

The app cannot reach the server

• Try a different network (mobile data instead of Wi-Fi, or the reverse).
• Make sure you are on the latest version of the app.
• Fully close the app and open it again.
• If it persists, write to us and tell us roughly when it happened.

Reporting a user or content

Every profile and conversation has a Report button and a Block button. Blocking immediately cuts off visibility and messaging both ways; a report goes to review.

If the matter is urgent or someone is at risk, write to us directly at support@naseb.app with "urgent" in the subject line.

Deleting your account

In the app: Settings → Delete account. Your profile and posts disappear from other users as soon as you confirm, and your data is erased from our systems within thirty days.

If you cannot sign in, write to us from the registered email or number and we will handle the deletion once we have verified the account is yours.

Privacy and your data

To request a copy of your data, correct it, or withdraw a consent you gave, see the Privacy Policy or write to us directly.